REFUND POLICY

Dispute, Return & Refund Policy

If you have any dispute or complaint regarding the goods you received, please make sure to report it within 24 hours of receiving them. You can send us an email at farmfreshchoiceedm@gmail.com or call us at 780-802-5585 to provide the necessary details.

Please note that we will investigate the matter and have the absolute discretion to approve or reject any invalid dispute or complaint.

Refund & Replacement Policy

Preamble: We subscribe to an “honesty policy” and will honor all claims for a refund. However, we seek your understanding and acceptance of any superficial or slight damage that might occur during the process of handling or delivery of these items.

If you receive damaged or spoiled goods during delivery, you are entitled to a refund. We offer three options to choose from:

  1. Replacement: We can replace the damaged goods with your next order.
  2. Credit: Credit the amount towards your next purchase.
  3. Refund: Initiate a refund to your bank account within 14 working days.

Claims for damaged goods must be made within 24 hours of receiving the product, as microgreens are highly perishable items. Please note that if the product is exposed to extreme temperatures, such as heat or freezing, it may deteriorate easily, and we cannot accept refund requests due to such damage.

To request a refund, please take a photo of the damaged or spoiled item and send it, along with your order details (invoice and payment gateway receipt), to farmfreshchoiceedm@gmail.com. We may need you to hold onto the damaged product until our delivery person can pick it up at the earliest convenience.

Disclaimer: We want to ensure your satisfaction with our products and services. However, we cannot be held liable for any damage or spoilage that may occur due to improper handling or storage beyond 24 hours after the delivery of your goods